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  • Whether in ordinary transportation or specific industries, after-sales service and maintenance of truck users are indeed a topic of common concern. Sell is just the first step in truck marketing. With the development and the mature of Domestic truck market, our truck makers have realize that find a new way use good after-sales to perform and be recognized by consumers is the true point. Let’s take a look at two of China's leading heavy truck makers' performance in services field.

Service Idea

·Quality first, credit and customers first.
·Adhered to all users of the service approach, anxious customers intimately, and users are thinking.
Family Service

5"S" Service of Sinotruk

·Family Services: Provide considerate service as their own family members
·Active service: Provide training, door-to-door service, and friendly visits to existing customers.
·Timely services: Provide timely phone-answer of customer liaison person.
·Effective services: Provide general failure will be resolved in the same day, Important faults within three days service.
·Lifelong service: Provide lifelong technical service to HOWO, Steyr King & Steyr.

Service Network Distributed

Northeast China: Heilongjiang, Liaoning, Jilin
North China: Beijing, Hebei, Inner Mongolia, Shanxi, Tianjin,
Central China: Henan, Hubei, Hunan,
South China: Fujian, Guangdong, Guangxi, Hainan
Southwest Region: Guizhou, Sichuan, Tibet, Yunnan, Chongqing,
Northwest China: Gansu, Ningxia, Qinghai, Shaanxi, Xinjiang
East China: Anhui, Jiangsu, Jiangxi, Shanghai, Zhejiang, Shandong

Tip:Up to now, total service stations numbers of group achieve to1, 120. Single vehicle after service times of Sinotruk fell 31.84 percent this year.


Service Idea

·Reputation first, quality win, the user first, customer satisfaction.
·And take "quality steady, client satisfactory” as their aim.

Intimate service

Intimate service of Shaanxi Auto

·Open nationally unified 24-hour service hotline 8008409818、4008809818.
·Offer a disposal suggestion within 2 hours
·50 km away from service stations within three hours to arrive at the scene; 300 km away within 8 hours to arrive at the scene; arrive at the remote area within 24 hours.
·Provide free technical advice and training to their consumers.
·Supply personalized service for bulk purchases.
·18 months unlimited mileage warranty promise.

Service Network Advantages

No.1 The most efficient service network system for heavy-duty truck
Merge Shaanxi Auto 500 service stations, Weichai Power 1,600 service stations, Fast 1,000 service stations into 3,100 service stations cover 31 provinces, municipalities and autonomous regions (Hong Kong, Macao and Taiwan excluded), to create the world's largest heavy truck after-sales service network system.

No.2 Only one who can achieve the 4S shop, mobile service stations, mobile service vehicles, GPS positioning systems work together. Supply service anytime and anywhere to meet user needs.

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