Navistar opens new product support centre in Illinois

www.chinatrucks.com: Navistar has unveiled a new 70,000-sq. ft product support centre in Woodridge, Ill.

"Navistar is committed to providing the best vehicle uptime and customer support in the truck industry," said Vaughn Allen, vice-president of global service with Navistar. "Our state-of-the-art centre houses all product support and education personnel under one roof - which will facilitate the rapid development of tools, service information, technologies and training, to support our Navistar brands globally."

The new centre includes a large office area, three classrooms, a photo and video studio, a computer lab, a tool development and fabrication shop and 50,000 sq. ft. of hands-on training space for dealer and fleet technicians. The centre is home to 80 employees who work in the following functions:

- Training - for customer, dealer and Navistar sales, parts and service personnel
- Entry-level technician recruitment for US dealers
- Standard repair time development
- Publications - authoring and development
- Special tools and diagnostics development
- Vehicle component system subject matter experts

As a full-time training facility, the centre will host dozens of dealer and customer technicians each day for in-depth, hands-on training.
"We are proud to have Navistar as a corporate citizen in Woodridge," said Woodridge Mayor William Murphy. "Navistar is a prestigious global company that is bringing good jobs to our community. Throughout the planning and build-out process, Navistar exceeded our expectations and requirements."

"Navistar chose the Woodridge location based on ease of access for students and employees," added Allen. "The centre will serve as a companion facility to Navistar's new world headquarters in Lisle - about 10 minutes away. This access enables rapid collaboration among our experts as they address key challenges faced by customer support personnel around the globe."

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