Volvo Trucks Gold Service Agreement Leads to New Service Concepts

www.chinatrucks.com. As the first imported H-D truck manufacturer to introduce the advanced service agreement in the China market, Volvo Trucks furthered to launch Blue Service Agreement in 2006, a well-reputed for its comprehensive and reliable service program.  This May, Volvo Trucks officially launched the upgraded program Gold Service Agreement in China and set a new industry standard. Recently, Shanghai Air Products & Chemical signed the Gold Service Agreement with Volvo Trucks for its 34 Volvo FE trucks amounting to about 5 million RMB. Shanghai Air Products & Chemical possesses more than 50 Volvo trucks including the 34 Volvo FE trucks. The upgrade from Blue Service Agreement to Gold Service Agreement demonstrates Shanghai Air Products & Chemical’s strong confidence and trust in the Volvo service program.

Volvo FE

Volvo Service Agreements are a series of tailored after-sale service and repair options that are classified into three levels: Blue Service Agreement, Blue Silver Agreement and Gold Service Agreement. Well-known for its comprehensive and systematic services, Volvo Service Agreements have an excellent reputation around the world. Blue Service Agreement launched in China in July 2006 and has been recognized and supported by customers for its outstanding preventative maintenance. What Volvo Service Agreements brings to the Chinese transportation corporations is a new management concept. It is the best tool and helper for coporate management to improve operation efficiency and realize standardized management.

At the beginning, Gold Service Agreement is based on the services of the Blue Service Agreement and upgraded with repairs to driveline components and the whole vehicle. From the elementary to the profound, Volvo Service Agreements are progressively understood and accepted by customers. The agreement system is being perfected through partnerships with more large-scale gas companies and logistics enterprises. Through market maturality, customer acceptance, of the thoroughness of the service agreement system, and the current global economic downturn, customers have more serious control and focus on cost and cashflow control. Gold Service Agreement starts its foothold in dangerous transportation industry for its solid financial strength and strict fleet management.

Volvo Gold Service Agreement

Gold Service Agreement is advanced in its comprehensive maintenance program formulated with professional guide and customer engagement. As the most profound service program, it covers all truck maintenance services, including regular preventive maintenance, regular checks of electronic functions and updates of necessary software, an annual safety inspection, and etc. Gold Service Agreement ensures customers to get the best value from the Volve trucks and to increase the overall efficiency of the transport operation. It has earned customer confidence in various respects, including accurate market positioning, competitive price, “risk and revenue allocation system”which ensures the active service of dealers and enhances the risk awareness.

                                                         Volvo Gold Service Agreement
 
When Gold Service Agreement was introduced in May, Eric Labat, president of Volvo Trucks China, pointed out“the launch of Gold Service Agreement signifies the core concept in Volvo Trucks service products, changing from operation gurantee to perfect after-sales service aiming at enhancement in customer competitiveness.”The development and upgrade of service products show the firm confidence of Volvo Trucks in China market and demonstrates the leadership of Volvo Trucks in this industry, and furthermore, Gold Service Agreement, together with Total Transport Solutions, will definitely become customers’ powerful backbones for them transforming the self competitiveness into customers’actual interests.

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